(b) To provide assistance to the public when dealing with the agency; and
(c) To expedite the processing of agency matters on behalf of the public.
(b) Describe the organizational units and sub-units within the agency, including their assigned functions, duties, responsibilities, statutory authority, and statutes and rules they are charged with implementing. The designation of units and sub-units shall be consistent with Section 20.04, F.S., or as otherwise provided by law.
(c) Describe the manner by which publications, documents, forms, applications for licenses, permits and other similar certifications or rights granted by the agency, or other information, may be obtained.
(d) Identify the agency clerk by name, position, address, e-mail address, and telephone number; and set out his or her duties and responsibilities.
(e) State whether documents can be filed by electronic mail or facsimile transmission, including applicable telephone numbers and electronic mail addresses where filings may be submitted, and set forth the acceptable nature and scope of such filings, including the following:
(g) Set forth the agency’s hours of operation during which filings will be accepted.
(h) Set forth where and how agency index of final orders can be accessed.
(4) An agency shall publish a statement of organization and operation on the agency’s website.
